We use a variety of delivery vehicles and haulage firms to complete our deliveries.
What you have ordered, and whereabouts you are, will determine the method of delivery, as well as the cost. Delivery is free to a lot of areas but when you enter your delivery address at checkout a haulage rate bespoke to your order will be generated...
1) PALLET DELIVERY
If you live outside of our Chester local area we'll use a pallet network who will use a manually operated pallet truck to move the pallet of bag(s) to the kerbside/roadside or if physically able to onto a level, solid surface such as a tarmac drive (not gravel or grass sorry) - if you instruct the driver to offload onto your property we are not liable for any damages caused in doing so.
2) CRANE - Chester area
If you live in or near Chester, we'll deliver to you ourselves with a HGV crane wagon. These wagons can total a weigh of 32 tonnes when fully loaded so will not be able to drive onto your property - if you instruct the driver to do so we are not liable for any damages caused in doing so. The wagon will be parked on the public highway and the HIAB will offload the bulk bags or pallets onto your property if possible (our driver will let you know) - please ensure that our driver can gain access to where the items will be dropped. If there are over hanging wires or trees on your property the crane can not be used and the goods will be left in a roadside location.
Please contact us before placing your order if you have tight access/concerns about access. Please email firstname.lastname@example.org with your address and images your road and property; re-deliveries due to poor access/refusing to accept goods roadside will be charged at the starting rate of £19.95.
If you're ordering goods tipped loose in bulk then an 8 wheeler HGV tipper will drop it off. These wagons can total a weigh of 32 tonnes when fully loaded so will not be able to drive onto your property - if you instruct the driver to do so we are not liable for any damages caused in doing so.
If you have any questions or if you have tight or restricted access, just give us a call on 01244 280008 or email email@example.com . By completing your order you are agreeing to our Terms and Conditions of sale.